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« Pricing for Lawn Care and Lawn Service in Charlotte NC | Main | Here’s to Achievement, Prosperity, and Happiness in 2013! »
Friday
Feb012013

Creating A Well-Oiled Machine

I firmly believe one of the best things I can do to serve you better is to run an organized, efficient, and profitable business. Being organized at the office level filters all the way down to how we perform in the field. We will be better prepared to handle schedule issues, prevent equipment breakdown, make good decisions for your property, and be safe while working on the job.

By maintaining a profitable business, we won’t need to cut corners, rush through the schedule, and can continue to use premium products. Almost every time I talk to a new prospect who is unhappy with their current lawn care provider, it turns out they are getting a very very good deal on pricing. I know exactly how to price my service so that I can make a profit and go above and beyond service expectations. You will always be able to find a cheaper priced lawn service than us, but I believe we serve our customers better than anyone in any industry! 

Being efficient means that we can focus on the tasks that are most important to you.

This is where I need your help– I need to identify those the tasks that we are falling short on so I can make sure they are top priority.  Rather than make a guess and do things the way I want to do them, I figure it makes sense to ask you directly for your input. Your constructive criticisms could be the most important tool I have to improve my service.  And don't hold anything back or sugarcoat anything, I promise my feelings won't get hurt. If you can think of anything we can do to improve please let me know, then sit back and watch as we proceed to get better and exceed your expectations.    

This is also a good time for me to get any positive comments about your experience with Whitehouse Lawns. It does feel good to get positive feedback and its great motivation for my employees when I tell them you think they are doing a great job. Also, customer testimonials are a fantastic marketing tool for me to offer “proof” to new prospects, so I might use your comments on the website or marketing materials.

I can’t say this enough, thank you for your business over the the last 14 years and in the future.

 

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Reader Comments (1)

I know exactly how to price my service so that I can make a profit and go above and beyond service expectations. You will always be able to find a cheaper priced lawn service than us, but I believe we serve our customers better than anyone in any industry!

March 24, 2014 | Unregistered Commenterziyaana

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